Enabling Security Operations through ServiceNow’s Orchestration, Automation & Workflow Capabilities

What do you do when you know that there is a data security breach in your enterprise? Your security operations team checks if any information was lost, teams like HR, Audit and Legal get involved, the IT team works to figure out which machines were affected and bring them offline. It takes another couple of weeks to fix the issue and get your support team to inform customers that their data is safe (or not safe). Several email threads and phone calls between IT and Security teams further complicate the process. Is there a way which could make the entire process simpler, faster and more effective?


Chances are that your Security and IT teams are already working together to solve security issues. The need is to bring them to a single system, single workflow and single set of analytics so that they do not spend hours staring at excel sheets but work towards solving issues that actually matter.

Welcome ServiceNow! ServiceNow announced that it is extending its orchestration, automation and workflow capabilities to the enterprise security department in February 2016. The aim is to improve how companies respond to breaches and threats by the avoiding out the manual and laborious processes, and replacing them with the ServiceNow platform.

ServiceNow Security Operations connects the workflow and systems management capabilities of the ServiceNow platform with security data from leading vendors. This gives security teams a single‑response platform for complete visibility, allowing them to respond to incidents and vulnerabilities more efficiently.

Several integrations are included with the Security Operations applications:


Security Incident Response: tracks the progress of security incidents from discovery and initial analysis, through containment, eradication, and recovery, and into the final post incident review, knowledge base article creation, and closure.

Vulnerability Response: help security determine not only what systems and services are susceptible to a vulnerability, but also easily identify dependencies across systems and quickly assess the business impact. Vulnerability Response aids in tracking, prioritizing, and resolving these vulnerabilities.

Threat Intelligence: helps incident responders find indicators of compromise and hunt for low-lying attacks and threats. It supports multiple threat intelligence feeds so security teams can immediately see the related systems when an indicator or observed attack is connected to a security incident.

SynQ: Cloud-based integration platform for ServiceNow Security Operations

The key to implementing ServiceNow Security Operations to deliver efficient security response and streamline remediation lies in its ability to integrate with third party applications, whether cloud-based or on premise. With SynQ’s drag and drop interface, you can integrate ServiceNow with any enterprise security app without writing a single line of code. SynQ facilitates both real-time and batch integration processes. And since it is based on Informatica Cloud, the integration is 100% secure and enables best practices by default.


Trusted by Large Enterprises