ServiceNow is a leading solution for service management throughout large scale enterprise infrastructures. With ServiceNow, organizations are able to monitor and maintain all of their active services, tracking issues based on priority level and automatically resolving them as needed. But in order to manage ServiceNow infrastructures, data needs to be integrated. Many organizations are now implementing an inclusive data integration hub strategy, which makes it possible to organize and integrate disparate systems.
Creating a Single Channel for Service Management
Integrating multiple ServiceNow installations creates an Omni-channel infrastructure, through which multiple environments can take advantage of the same incident management pipeline. Enterprises with sprawling infrastructures or enterprises that manage multiple offices or clients will be able to push alerts and events to the same departments and will be able to prioritize all of their issues as a whole.
This type of omni channel infrastructure provides for better resource allocation, as those responsible for the maintenance and management of the system are able to better prioritize their actions. In doing so, it improves upon response time and makes it less likely that critical issues could go overlooked.
Hub approaches are particularly useful for organizations that have multiple offices relying upon separate systems. As organizations become more complex, however, centralized data systems may even be necessary and beneficial for organizations that are looking to consolidate multiple departments sometimes even in the same building. Organizations today are using a myriad of applications, all of which provide services and collect data. Integrating these into a single system is the best way to improve accessibility and agility.
Consolidating Data in a Robust and Scalable Hub
The advantages of an integrated system go beyond streamlined management and maintenance. An integration hub also collects data into a single consolidated location, where it can be analyzed and stored as needed. By using SynQ Data Integration and ServiceNow, companies can collect large volumes of data that aren’t necessarily related directly to services. As an example, when using SynQ with e-commerce and analytics systems, SynQ ServiceNow can be used to create dense catalogs of customer spending, product preferences, and demographic trends.
SynQ ServiceNow Data Integration can be integrated into third-party systems to create a complete, all-in-one environment not only for an organization’s services but also its most important sales and marketing data. Without this, a company may find it prohibitively difficult to analyze customer spending and other important demographic information over all of their business systems. Better analysis leads to better results not only in terms of sales but also in terms of logistics and supply chain management.
With the ServiceNow service management platform and SynQ ServiceNow Data Integration Platform, companies are able to leverage the power of real-time analytic data and customer servicing reports. Not only can they radically improve upon their customer relationships, but they can also import customer hierarchy, contact information, and purchasing information throughout multiple systems and business infrastructures. This can radically improve an organization’s ability to predict customer trends, service existing customers, and manage their existing services.